Continuing with the pursuit of expanding its service
network, to provide its consumers with a higher quality of services, Samsung
has recently inaugurated a highly equipped Service Center at Malik
Complex, 80-E. Jinnah Ave, Blue Area, Islamabad. This modern facility has
been enriched with sophisticated equipment, to set higher standards of
service-quality, to fulfill the changing needs of various consumer segments. A
special inauguration ceremony was held to launch the facility in Islamabad.
Samsung Electronics, a global
technology leader and award-winning innovator in consumer electronics,
telecommunications and home appliances, has also introduced a unique concept of
‘Premiere’ service center in Pakistan, to enhance the level of satisfaction
among its buyers. Thus, winning the complete confidence of customers and
reassuring them that; Samsung truly cares for them and stands behind the
performance and quality of its products.
The authorized service center in
Islamabad is also a one-stop solution that promises to deliver complete
service, repair, maintenance of all smartphones, under one roof, with the
expert supervision of qualified and experienced engineers. This service center
is a new milestone towards providing a pleasant and courteous
service-experience, delivered in a convenient, timely and affordable manner,
within a comfortable ambience.
The Managing Director of Samsung
Pakistan – Mr. J. H. Lee said: “At Samsung, we consider After-Sales service as
a key differentiator for our highly diversified range of products. We believe
that when it comes to satisfying customers, there are no limits, only bars that
must be set higher each time. Samsung is committed to continuously innovate and
ensure that each of our products is performing optimally, for an extended
period of time, to meet all the expectations of our customers. That is why we
are consistently improving our service standards. I invite the Samsung
customers to take full advantage of this new world-class facility in
Islamabad.”
Samsung will soon be establishing
more sophisticated facilities, to expand its extensive network of service
center, all over the country, catering to millions of Samsung buyers in
Pakistan. The customers can visit the new service center, to seek all kinds of
service, maintenance, repairs or parts for their Samsung smartphones. This is
also an effective initiative to discourage the trade of counterfeit parts and
unauthorized service operations in the local market.
This initiative reflects
Samsung’s adherence to the global standards and best practices for reaching new
heights of excellence and efficient operations, to expand its market share,
while proactively serving the existing customer-base. Samsung Pakistan’s rapid
success has been driven by continuous introduction of revolutionary products.
The rapid expansion and superior performance of its sales and service network
across Pakistan has also played a key role in its success.
Samsung has a firm resolve and
robust plans for investing in Pakistan and delivering world-class products and
services. It considers Pakistan as a promising market, with a vast population
and sustainable economic growth. Samsung’s innovative and consumer-focused
approach has inspired continuous excellence in performance and
strengthened the brand-image, whereby Samsung has also been declared as the
‘Most Loved Brand’ in Pakistan. On the global scale, Samsung is currently
ranked 7th among the Top-100 brands of the world by
Interbrand’s prestigious ranking.
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